Privacy Policy

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We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.pchmc.org

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Parkview Community Hospital
3685 Jackson Street
Riverside, Calfornia 92503
United States (951) 688-2211

  1. RESPONSIBILITY:    Chief Executive Officer / Chief Nursing Officer
  2. ACCOUNTABILITY: All employees
  3. DEFINITIONS:
    1. TDD – Telephone for Deaf and Disabled
  1. PURPOSE: To ensure adequate and prompt interpretation services are made available to patients when a communication barrier exists.
    1. To ensure that all patients and surrogate decision-makers are able to understand their medical conditions and treatment options.
  1. POLICY: PCHMC will provide an interpreter services to assist with the language and communication needs of each patient or surrogate decision maker. These services will be provided at no cost to the patient.
    1. All patients will be queried for their language of preference during the admission process.
      1. Information regarding the patients language or communication needs will be documented on the patient’s medical record.
    2. PCHMC will provide all patient admission, consent and education materials in English and Spanish.
      1. In the event that patient materials need to be translated into another language, PCHMC will utilize contracted translation and communication services.
      2. Bilingual staff may be utilized for the purposes of interpreting directions or for registration purposes but they may not be utilized for the provision of “health care interpretation” unless they have demonstrated competency to do so.
    3. Hospital signage at PCH shall be designed to ensure access to populations most frequently using PCH facilities. All signage required by state and federal statutes, regulations and licensing requirements will be posted in English and Spanish. Additional languages for the translation and way-finding signage shall be added at the discretion of hospital management.
  1. PROCEDURES:
    1. It is the responsibility of any employee who becomes aware of a patient’s communication challenges to ensure the appropriate translation or communication services are made accessible.
    2. If translation or communication services are needed an interpreter will be made available through the following sources:
      1. Language Line Services
      2. Life Signs, Sign Language Interpreter Service
      3. Rise Interpreting, Sign language Interpreter Service
        1. The TDD is available at PBX in the Admitting Department. The TDD in PBX is available to be moved to any area as needed to provide translation services.6.2.4.1     If the Martii Portable Station is not functioning, dial tech support at provide nurse name, department, patient name and site.
        2. 6.2.4     The Martii Interpretation Portable Station (My Assessable Real Time Trusted Interpreter) - guidelines are available at each stations.
    3. If patient is unable to read, unable to see, or has vision problems, the nurse will read the information to the patient. The nurse will document that the information has been read to the patient and that the patient verbalizes understanding.
  1. REFERENCES:
    1. Title VI of the 1964 U.S. Civil Rights Act, 42 U.S.C. § 2000d.
    2. Office of Civil Rights, U.S. Department of Health and Human Services, Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons, 68 Fed. Reg. 47311 (Aug. 8, 2003).
    3. California Government Code §§ 11135 and 7290 et seq.
    4. California Health and Safety Code § 1259
    5. Office of Minority Health, U.S. Department of Health and Human Services, National Standards on Culturally and Linguistically Appropriate Services (CLAS) in Health Care, 65 Fed. Reg. 80865 (Dec. 22, 2000).

Interpretation Services

  1. RESPONSIBILITY:    Chief Executive Officer / Chief Nursing Officer
  2. ACCOUNTABILITY: All employees
  3. DEFINITIONS:
    1. TDD – Telephone for Deaf and Disabled
  1. PURPOSE: To ensure adequate and prompt interpretation services are made available to patients when a communication barrier exists.
    1. To ensure that all patients and surrogate decision-makers are able to understand their medical conditions and treatment options.
  1. POLICY: PCHMC will provide an interpreter services to assist with the language and communication needs of each patient or surrogate decision maker. These services will be provided at no cost to the patient.
    1. All patients will be queried for their language of preference during the admission process.
      1. Information regarding the patients language or communication needs will be documented on the patient’s medical record.
    2. PCHMC will provide all patient admission, consent and education materials in English and Spanish.
      1. In the event that patient materials need to be translated into another language, PCHMC will utilize contracted translation and communication services.
      2. Bilingual staff may be utilized for the purposes of interpreting directions or for registration purposes but they may not be utilized for the provision of “health care interpretation” unless they have demonstrated competency to do so.
    3. Hospital signage at PCH shall be designed to ensure access to populations most frequently using PCH facilities. All signage required by state and federal statutes, regulations and licensing requirements will be posted in English and Spanish. Additional languages for the translation and way-finding signage shall be added at the discretion of hospital management.
  1. PROCEDURES:
    1. It is the responsibility of any employee who becomes aware of a patient’s communication challenges to ensure the appropriate translation or communication services are made accessible.
    2. If translation or communication services are needed an interpreter will be made available through the following sources:
      1. Language Line Services
      2. Life Signs, Sign Language Interpreter Service
      3. Rise Interpreting, Sign language Interpreter Service
        1. The TDD is available at PBX in the Admitting Department. The TDD in PBX is available to be moved to any area as needed to provide translation services.6.2.4.1     If the Martii Portable Station is not functioning, dial tech support at provide nurse name, department, patient name and site.
        2. 6.2.4     The Martii Interpretation Portable Station (My Assessable Real Time Trusted Interpreter) - guidelines are available at each stations.
    3. If patient is unable to read, unable to see, or has vision problems, the nurse will read the information to the patient. The nurse will document that the information has been read to the patient and that the patient verbalizes understanding.
  1. REFERENCES:
    1. Title VI of the 1964 U.S. Civil Rights Act, 42 U.S.C. § 2000d.
    2. Office of Civil Rights, U.S. Department of Health and Human Services, Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons, 68 Fed. Reg. 47311 (Aug. 8, 2003).
    3. California Government Code §§ 11135 and 7290 et seq.
    4. California Health and Safety Code § 1259
    5. Office of Minority Health, U.S. Department of Health and Human Services, National Standards on Culturally and Linguistically Appropriate Services (CLAS) in Health Care, 65 Fed. Reg. 80865 (Dec. 22, 2000).